FEATURE ARTICLE: Maximize the Relationship between Service Agents and Manufacturers' Reps - Feb/Mar 2024
GBFSI Ep. 02 | Maximize the Relationship between Service Agents and Manufacturers' Reps
In the most recent episode of The Good, The Bad, & The Foodservice Industry, our esteemed panel welcomed special guest Nick Cribb to the podcast to discuss the relationship between Service Agents and Manufacturer’s Reps and the importance of service in positively impacting the industry.
Nick Cribb is president of SAM Service, Inc., an 80+ employee commercial cooking equipment, refrigeration & HVAC company based in Georgia. He is also the current president of CFESA. Nick shared, “I cut my professional teeth in the banking industry, where I learned the power of superior customer service and professionalism.” He has received numerous foodservice accolades, including the 2019 Foodservice Equipment & Supplies Top Achiever, Service Agent.
Nick shared insights into the service aspect of the foodservice industry, emphasizing the importance of working together, sustainability, and the need for skilled technicians. He highlighted initiatives to attract new talent through partnerships and education programs that prepare students for technical careers.
The conversation also covered the significance of preventative maintenance, with more than 50% of customers recognizing its importance for the longevity and efficiency of kitchen equipment. Discussions included:
- The challenges and opportunities in service agent and manufacturer rep relationships.
- The need for clear and honest communication.
- The potential benefits of technology in streamlining service operations.
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This episode (available now!) underscored the collective effort required to ensure customer satisfaction, operational efficiency, and the development of a skilled workforce to meet the demands of our rapidly evolving industry.
MAFSI's Research Data and Trends Committee keeps its eyes on the health of our industry, helps navigate all the ups, downs, and unexpected turns the market takes, and explores -- The Good, The Bad, and The Foodservice Industry.
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